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Guest Relations Manager

  1. Full Time
  2. Knightsbridge
  3. Management and Support
  4. Permanent
VAC- 34559

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Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we pride ourselves on inspiring others to always push for more and to create moments of magic for our customers.
We are now looking for a Guest Relations Manager to drive and develop our client facing strategy to ensure that we are the number one destination in London.

About The Role 

Guest Relations Managers are responsible for supporting Restaurants on its sales strategy and client development / relationship management with a specific focus on driving high profile clients into the restaurant spaces. You will liaise with the guest and restaurant managers to address enquires and ensure satisfaction.
This role will work hand in hand with the Private Shopping, VIP, Restaurant FOH and operations teams ensuring all booking requests are dealt with promptly. The role will serve as a leader across the restaurant host teams. The Guest Relations Manager will also be expected to be on-site to meet and greet top VIPs that are dining with us, ensuring they build a direct relationship with our guests.

About You 

You will have a deep understanding of the London market, and further afield hospitality and restaurant scene understanding how you can leverage and develop a brand to drive engagement and advocacy amongst current and future guests. 
You are commercially minded, data driven and have a sales mentality with a proven track record – coming from a business development environment in a hospitality setting where you have driven engagement across potential guests within a luxury lifestyle setting. 
You build relationships with clients and colleagues alike being a natural networker who thrives in the company of others and reflects company standard through leading by example. 
You work closely with training managers to ensure the team have in-depth product knowledge, guest etiquette and experience understanding and can put it into practice.

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day.

Our Promise to You

Our standards and expectations are high, but it also means you’ll have the satisfaction of helping to create a uniquely magical experience. Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce. In joining the Harrods Team, you will receive:

  • Competitive salary plus service charge
  • Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
  • Great career opportunities in multiple locations around the UK and going international.
  • This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
  • Staff Canteen
  • Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
  • Up to 33% Harrods discount

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or @togetherharrods on Instagram.

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