HR Services Support Advisor

In this trusted role as HR Support Advisor you will work with a HR Services Advisor and be partnered to a business area, in alignment with the ER, Payroll, and HR Business Partner team. The main focus of your role will be to support colleagues and leaders with Workday Help cases and to carry out day-to-day HR processes and tasks within Workday such as job changes and benefit changes. You will be expected to provide advice on the end-to-end employee life cycle, but primarily on the execution of business processes in Workday

About us

Harrods is reimagining every aspect of the store to ensure we remain the world’s leading luxury emporium. People-led change is at the forefront of this transformation. We are driving forward high-profile, strategic HR initiatives and ensuring our people-related activity is executed exceptionally. The HR Services team sit at the very heart of this, providing a critical service and building trusted relationships with all our colleagues and leaders.

About you

As a HR Support Advisor, you will be experienced across HR services and systems, with a broad knowledge of employee lifecycle processes and transactions.

You will be responsible for the production of employment contracts, salary increases, job changes letters and any other documentation relating to in employment life cycle changes.

You will have credibility and the ability to manage and build relationships, with the wider HR team, including HRBP’s, ER and Payroll, complementing their activity with support and administrative expertise when required.

You will be able to manage your case load, ensuring that all process and policy questions are owned and actioned timely.

More specifically you will have:

• Solid communication skills, with the ability to coach, empower and upskill leaders. 
• High attention to detail and can process high volumes of work at an exceptional standard.  
• Excellent Customer Service skills
• Understanding of Employment Law and HR policies.
• Working knowledge of the HR Systems used within Harrods, Workday experience is preferred.
• Understanding of the HR operating model with the ability to engage the right person at the right time.

Our promise to you

Culturally, we value difference and individuality. Your ideas and energy are going to shape every aspect of our people success in your division, but we’re not going to dictate how you achieve these results. Rather, we will give you the freedom to imprint your operating style on the role and help us create a remarkable, magical and memorable business for our customers.

As well as the support of a highly respected team of HR experts, you will find our business transformation creates a stimulating day-to-day environment and opens up a wealth of long-term career potential. Alongside this, you can look forward to an excellent package of benefits. This includes a company pension, flexible working, 22 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people, our culture, and careers opportunities search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram, @togetherharrods