Lettings Administrator

Harrods Estates is the Luxury Property Division of the Harrods Group. Combining over a century of local expertise, with the global appeal of the Harrods brand, we are one of the UK’s luxury residential retail estate agents.  

We a have a rare opportunity for an experienced Lettings Administrator within our Knightsbridge office. Joining a well-established team, the job holder will be one of the first points of contact with a focus on supporting the Lettings Negotiators with tenancy paperwork. This position also offers a creative element: for example, arranging photography, floorplans, window cards, EPC’s and compiling brochures.  Working hours are Monday to Friday 9am to 6pm, a rare working pattern for the industry!

About Us  

The Harrods name is synonymous with a luxury, exclusive and exquisite offering. This offering is no different within Harrods Estates. First established in 1897, Harrods Estates combines over a century of local expertise with the global appeal of the Harrods brand to become one of the UK’s leading luxury residential estate agents. With offices in Knightsbridge and Mayfair, we are perfectly situated to oversee the sale, letting and management of some of London’s most prestigious properties and new developments. 

About the Role 

If your background is within the luxury property or lettings industry, you will be familiar of the make up of the Lettings Admin role. With a focus on delivering a high level of customer service to our VIP clientele, as a Lettings Administrator you will go above and beyond in both your administration and customer engagement tasks. Your remit will include: 

• New tenancy progression including referencing, sending offer letters & holding deposit invoices to clients and registering deposits 

• gathering all relevant paperwork relating to the tenancy such as gas safety certificate, EICRs, energy performance certificate etc 

• Renewal tenancy progression 

• Terminations (drawing up and sending out relevant notices) 

• Answering the phone, taking messages 

• Generating letters, property lists and submitting advertising  

• Uploading property details onto Reapit 

About You  

As a pivotal part of the Lettings team at Harrods Estates, you will have excellent verbal and written skills and be a true ambassador of the brand. Experience within tenancy paperwork, letting legislation and general lettings administration is a must for this role.  

The ideal candidate will also possess: 

• The ability to multitask and work to tight deadlines 

• Proficiency in use of Word, Excel & Outlook 

• A desire to go above and beyond 

• Knowledge of Reapit is desirable, as is an ARLA qualification 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

On top of this, you will receive a great set of benefits, including 25 days of holiday (plus bank holidays and plus your birthday off too), great in-store discounts with an extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram, or tune in to our podcast True Tales from Harrods. Listen on Spotify, iTunes, Google Podcasts or Amazon Music.