Loyalty Assistant

We are looking for a Loyalty Assistant to join our Digital team here at Harrods. You will play a key role in delivering world-class customer loyalty campaigns as well as supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods

About the Role

The Loyalty Assistant will be responsible for the execution and management of end-to-end loyalty promotions and campaigns for the Harrods customer. This role provides a unique opportunity to directly support the Harrods Rewards programme team. The role will also require you to collaborate with multiple stakeholders, including the divisional marketing, creative and content teams, in addition to customer-facing retail teams on the shop floor.

You will also;

• Assist with the development and delivery of marketing assets with regards to
  the Rewards programme and promotional campaigns ensuring they are up to
  date and printed
• Support the Loyalty Executive on the team with the definition and planning of
  customer promotional strategies
• Support with wider employee engagement initiatives, incentive programmes
  and training packs
• Reviewing promotional assets and communications

About You

The ideal candidate will be someone who has an eye for detail, is creative and thinks outside the box, is organised and has a passion for driving long-term customer relationships. You must have previous experience in a Loyalty, CRM or Marketing role as well as previous retail experience with exposure to a loyalty programme.

We are looking for someone who has the ability to communicate and work with a diverse set of teams while confidently advocating for the central Loyalty strategy.   You will so have excellent interpersonal and stakeholder management skills, able to quickly gain the trust and confidence of multiple stakeholders

About Us 

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods