Loyalty Project Executive

We are looking for a Loyalty Project Executive to join the Loyalty & CRM team and feed into the future of the loyalty programme at Harrods. This role will be responsible for managing the delivery of world-class customer loyalty campaigns and promotions from brief sign-off to go live, supporting the Harrods Rewards and MyBeauty loyalty programmes.

About the Role

Reporting to the Loyalty Operations Manager, you will be supporting briefed projects, from Loyalty & CRM teams, ensuring they are channelled and managed via our workflow processes to ensure efficient delivery. You will be responsible for assigning promotion and campaign set up, digital, in-store, online, creative, marketing, and insights resources accordingly, as well as managing internal and external approvals all on time and on budget. You will be encouraged to implement process optimisation changes as required.

You will be accountable for owning the promotional process and large campaign briefings within the Loyalty team, ensuring new benefits, promotions, and campaigns are delivered from end to end. You will be able to identify relevant teams involved in each brief, and coordinate with stakeholders to ensure they understand their deliverables. You will lead project kick-off sessions and drive project engagement. You will be working with the Loyalty team on prioritisation of work within the team using Trello boards, Teams trackers, ProofHQ, to keep track of projects and their approvals at one time.

About You

You will be a confident communicator who will build strong relationships across the business and will be able to work with a diverse set of teams while advocating for the central loyalty strategy. You are confident in managing internal and external stakeholders, and are able to quickly gain the trust and confidence of multiple stakeholders. You are able to work under pressure, prioritise schedules and manage workloads. You have the flexibility and readiness to adapt to changing priorities.

You will also:

• Have experience in a Loyalty, Operations, Marketing or Project Coordinator role.
• Have a strong understanding of loyalty programme functions and database marketing technology, experience with Annex Cloud and SAP Marketing Cloud is preferred.
• Be familiar with Marketing laws (GDPR, CAN-SPAM, CASL, etc).
• Have strong attention to detail with regards to problem-solving, planning, budgeting, and monitoring project work.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods