Reservations Agent
- Full Time
- Hammersmith
- Management and Support
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we drive ourselves and inspire others to always push for more and to create moments of magic for our customers.
We are looking for a reservations agent who will support the Reservations Management Team in maximising covers across all restaurants, ensuring thorough understanding of current offers and promotions available and taking reservations accurately and in a timely manner keeping the business needs at the forefront of your mind.
About The Role
As a Reservations Agent, your primary role is to manage and coordinate restaurant bookings. You'll interact with guests, handle reservation inquiries, and ensure accurate scheduling. Attention to detail is crucial to maintain a smooth flow of reservations, and excellent communication skills contribute to providing exceptional customer service. Additionally, you may collaborate with other staff to optimize seating arrangements and contribute to the overall efficiency of the dining experience.
About You
You will be confident in carrying out exceptional service, passionate about people, Harrods, and providing world class customer service, going above and beyond to create moments of delight. Being the ambassador of each restaurant and the first point of contact for the restaurant’s customer enquiries and bookings, ensuring thorough knowledge of menus, opening times and other relevant restaurant information
More specifically:
- You must have previous experience in a Reservations Agent role in a luxury environment working with a PMS system is essential.
- Excellent communication skills, both written and verbal, successful reservations agent candidates will be energetic, ambitious and strive for excellence.
- We seek an individual with first class presentation, a clear speaking voice, attention to detail, and a friendly personality.
Our Promise To You
Our standards and expectations are high, but it also means you’ll have the satisfaction of helping to create a uniquely magical experience. Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce. In joining the Harrods Team, you will receive:
- Competitive salary plus service charge
- Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
- Great career opportunities in multiple locations around the UK and going international.
- This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
- Staff Canteen
- Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
- Up to 33% Harrods discount
About Us
As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or @togetherharrods on Instagram.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
An exciting opportunity has arisen for a Culinary Admin Coordinator to join our successful Harrods Catering office team. We are bringing on board some of the highest profile partners in restaurants an
Reference
VAC- 46805
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our ambition is to be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise, customer service and profitability
Reference
VAC- 45022
Expiry Date
01/01/0001
Job managed by:
Lucy GovanJob managed by:
Lucy GovanRead our insights

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser
Learning & DevelopmentContent Type
EventsPublish date
04/08/2025
Summary
"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide

Teaser
GeneralContent Type
NewsPublish date
04/08/2025
Summary
As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as t

Teaser
Early CareersContent Type
Career StoriesPublish date
04/08/2025
Summary
A native of Venezuela, Analius has lived in London for over 10 years and worked at Harrods for seven of them. We ask her for her current TikTok and TV obsessions, style go-tos and what culin

Content Type
EventsPublish date
03/26/2025
Summary
Our Neuroinclusion Network at Harrods was proud to host its inaugural panel discussion in honour of Neurodiversity Celebration Week. Led by our Partnerships Director, Alex Unitt, the pan

Teaser
GeneralContent Type
NewsPublish date
03/26/2025
Summary
WWF Earth Hour 2025 At Harrods, we were proud to take part in WWF Earth Hour on March 22nd, reinforcing our commitment to building a more sustainable future. This year’s theme, “Create
Recently viewed jobs