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Reservations Agent

  1. Full Time
  2. Hammersmith
  3. Management and Support
  4. Permanent
VAC- 35067

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Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we drive ourselves and inspire others to always push for more and to create moments of magic for our customers.

We are looking for a reservations agent who will support the Reservations Management Team in maximising covers across all restaurants, ensuring thorough understanding of current offers and promotions available and  taking reservations accurately and in a timely manner keeping the business needs at the forefront of your mind.

About The Role

As a Reservations Agent, your primary role is to manage and coordinate restaurant bookings. You'll interact with guests, handle reservation inquiries, and ensure accurate scheduling. Attention to detail is crucial to maintain a smooth flow of reservations, and excellent communication skills contribute to providing exceptional customer service. Additionally, you may collaborate with other staff to optimize seating arrangements and contribute to the overall efficiency of the dining experience.

About You

You will be confident in carrying out exceptional service, passionate about people, Harrods, and providing world class customer service, going above and beyond to create moments of delight. Being  the ambassador of each restaurant and the first point of contact for the restaurant’s customer enquiries and bookings, ensuring thorough knowledge of menus, opening times and other relevant restaurant information  

More specifically: 

  • You must have previous experience in a Reservations Agent role in a luxury environment working with a PMS system is essential.
  • Excellent communication skills, both written and verbal, successful reservations agent candidates will be energetic, ambitious and strive for excellence.
  • We seek an individual with first class presentation, a clear speaking voice, attention to detail, and a friendly personality.

Our Promise To You 

Our standards and expectations are high, but it also means you’ll have the satisfaction of helping to create a uniquely magical experience. Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce. In joining the Harrods Team, you will receive:

  • Competitive salary plus service charge
  • Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
  • Great career opportunities in multiple locations around the UK and going international.
  • This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
  • Staff Canteen
  • Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
  • Up to 33% Harrods discount

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day.

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or @togetherharrods on Instagram.

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