Restaurant Reservations Manager

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we pride ourselves on inspiring others and always pushing for more to create moments of magic for our customers.

We are looking for a Reservations Manager who oversees the Reservations team, covering all restaurants and help deliver exceptional guest experiences. 

About the Role

As a Reservations Manager, you will be leading the Reservations team, supporting and guiding them to achieve required standards for sales goals and excellent customer service. As part of the Commercial team, you’ll set the Restaurant Reservations strategy in line with the department’s commercial ambitions. 

In this role, you will be responsible for smooth departmental operations in line with business standards ensuring that all booking related software is correctly set up to reflect each restaurant and to maximise covers. Working closely with Restaurant Management teams, you will use all booking channels to further drive and maximise covers utilising any opportunities within these 3rd parties. You will be required to provide relevant reporting and analysis to show business performance visibility followed by an action plan capturing any opportunities.

About You

You’ll have experience as a Reservations Manager or similar role, leading and growing a team, setting and executing strategies and with a sound knowledge of reservation operations and logistics within a restaurant or hospitality sector. You will be confident in carrying out exceptional service as well as being passionate about people, Harrods and going above and beyond to create moments of delight for our customers.

More specifically, you will also have:

• Meticulous administrational and sales skills.
• Good attention to detail which will be evident through paperwork completed, organisation of department and accurate reporting.
• Excellent time-management skills and the ability and willingness to multi-task.
• Excellent organisational skills with a clear understanding of logistics and running events from an operational viewpoint.
• Flexibility and readiness to adapt to changing priorities.
• Good PC and software literacy (Word, Excel, Reservations software such as Sevenrooms, Open Table, etc.)

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive:

• A competitive salary plus bonus.
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Hybrid working 
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Access to a staff Canteen.
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off.
• Up to 33% Harrods discount.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods