Retail Manager

At Harrods, the Retail Manager is critical to the delivery of the world class service that our business is renowned for.  We like to call it the “Art of the Possible”.  Being the front-line face of the leadership team, the Retail Manager is skilled at building high performing teams and delivering effective performance coaching across both face to face and virtual channels.  This is achieved through high levels of presence on the floor and a natural ability to inspire and engage sales colleagues through story-telling and a culture of continuous feedback.

It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business.

We’re in the midst of a change at Harrods that our business hasn’t seen before.  Our Retail offering is evolving as we grow our omni channel approach, and so our leadership team has to be agile and flexible, curious and bold enough to try new things.  As we continue to shape our virtual/assisted shopping approach you’ll play a significant part.  You’ll be passionate about both traditional Retail “on site” sales through service as well as driving pro-active sales, leads and acquisition, through virtual experiences for customers.

About us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand.

We set the highest standards and reward the remarkable people who help us maintain them.

About you

You’ll have an exceptional track record in building, leading and supporting teams to achieve success. Amongst the qualities that make you shine are:

• You’re a relationship led leader and have proven performance coaching ability, ideally in a fast paced Retail or Hospitality environment.  You know your team like you know your family and you lead from the front, you’re present and showing your team the “how” and role modelling what great looks like
• A genuine “people person” with a passion for helping others learn and grow.  You get a kick  out of helping your team members succeed
• You’ve got high levels of emotional intelligence and self-awareness and ability to flex your style
• Data led decision making is key.  You’re confident analysing and interpreting multiple data sources to take appropriate actions spot new opportunities
• Personally comfortable with ambiguity and change.  We’re looking to you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement.  If you’ve got change leadership experience then so much the better
• Commercially astute, with a drive for results and brave enough to challenge the status quo – in the right way of course
• Understanding of and a genuine interest in the luxury customer and their needs
• Ability to story tell and bring ideas alive to explain the how to colleagues
• Resilient and actively seeks constructive feedback for improvement as well as deal with difficult circumstances (not shy away from complex people issues for fear of grievance)
• Conscientious with a relentless focus on delivering to the best of your ability.  From performance to standards to people and customer experience

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram