Retail Manager - Skin Care & Make Up Division

Leading on sales, commercial and operations activity, you’ll inspire your division to make the impossible possible, exceeding expectations while nurturing talent across your teams. This is achieved through high levels of presence on the floor and a natural ability to inspire and engage colleagues through story-telling and a culture of continuous feedback.

It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business. With a multi-million pound turnover to manage, you’ll ensure exceptional levels of customer service across your division.

About us

As the world’s leading luxury retail emporium, we craft magical, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

About you

You’ll have an exceptional track record in sales management and business planning, leading and supporting teams to achieve success. Amongst the qualities that make you shine are:

• Minimum 5 years' Retail experience
• Minimum 3 years' management experience
• Proven performance coaching ability, ideally in a fast paced and high volume Retail environment
• Ability to motivate your team, guiding them through the development and management of large teams
• Comfortable with ambiguity and change. We’re looking to you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement
• Exceptional organisational skills
• Instinctive commercial judgement and stakeholder management
• Persuasive and inspiring communications
• A creative mindset
• Resilient and actively seeking constructive feedback for improvement 
• Understanding of and a genuine interest in the luxury customer and their needs
• Background in Beauty & Skin Care is desirable but not essential

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts with extra 10% staff only days, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram