Strategy & Business Development Lead

We have a very exciting opportunity to join our Customer Strategy team as a Customer Strategy and Business Development Lead. As part of the strategy team, you will own the customer element of the strategy.

About the Role

The role will act from high-level strategic planning down to cross-functional strategic lead on projects across the business. This role will be involved in varied and diverse projects across the business, which may relate to the brand, retail, marketing, customer, digital, channel strategies, retail and luxury sectors and competitor analysis, and all market opportunities. This role must be a critical thinker and able to influence key stakeholders throughout the business, including senior leaders and functional heads.

This role will be responsible for identifying & analysing market facing opportunities, working alongside other internal analytics teams to shape the group wide customer strategy.

• Management of key strategic projects
• Support business-wide initiatives to provide a holistic cross-functional overview and commercial oversight
• Provide and validates financial scale to key transformation and opportunities, with associated plans to deliver the growth
• Responsible not only for the formulation of strategies but translates them into specific, results-driving initiatives and providing the tools to measure and evaluate them
• Engages senior leaders and cross-functional teams in the implementation of strategies, monitoring progress and providing ongoing strategic oversight
• Contributes to a culture of innovation by exploring trends, innovations and business opportunities that align with the corporate strategy

About You

You will likely come from a background of management consulting ideally within a luxury retail sector, and possess a high level of intellectual rigour, able to become quickly engaged in the business and have an authoritative and assertive personal style. You’ll have a naturally inquisitive mindset and be able to balance the big picture with specific details, including financials and data analytics.

You’ll be an independent thinker, able to contribute to wider business discussions at the senior leadership level, challenge through reasoned arguments and possess a high achievement orientation.

Our Promise to You

In return, we can offer you an excellent benefits package. This includes a generous company pension where Harrods contribute 10% if you contribute 6%, an excellent company bonus scheme, a day off for your birthday, as well a charity day. Of course, you will be receive our fabulous in store discount, including in our world famous food hall, beauty, and multiple restaurants. We also offer a range of health benefits, including private healthcare, gym membership and an on-site doctor.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people, our culture, and careers opportunities search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram, @togetherharrods