Team Leader

Our Distribution Repack team are now looking for a Team Leader to support the Distribution function in our state-of-the-art hub in Thatcham.

About The Role  

As a Repack Team Leader, you will play a crucial role in overseeing the day-to-day operations of our warehouse team. You will be responsible for ensuring a productive and efficient workforce, maintaining high standards of performance, and promoting a positive and productive culture within the team.

In this role, you will be responsible for:

•    Team Leadership: Serving as the first point of contact for warehouse staff, providing guidance and support to ensure optimal team performance.
•    Schedule Management: Monitoring staff breaks, ensuring they are taken at the designated times, and manage staff rosters to ensure optimal coverage.
•    Order Processing: Allocating responsibilities for picking and processing customer orders, ensuring accuracy and adherence to agreed service level agreements (SLAs).
•    Customer Focus: Demonstrating strong customer service when interacting with both internal and external stakeholders.
•    Task Prioritisation: Monitoring work output and prioritising tasks based on business demands, whilst taking proactive action to address issues.

Please be aware you must over the age of 18 to apply for this position. 

About You  

You will possess strong organisational and time management skills, enabling you to effectively prioritise tasks and meet deadlines. A proactive problem-solving approach will be essential in addressing challenges efficiently. Your commitment to upholding high standards of quality and safety will ensure the integrity of our operations. You will have excellent communication and interpersonal skills in which you will use to facilitate productive collaboration within the team. You will have great timekeeping ability with flexibility to support the team across multiple functions with the team end goal in mind.  

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.  

Uniquely You 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods