Transaction Assistant

We’re currently looking for full time Transaction Assistants within our Private Shopping team, to join our welcoming and close-knit Harrods family.

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.

About the role

You’ll provide impartial central support to our Private Shopping team, consistently offering a high level of service. Primary duties involve all processing, packaging and dispatch of their Clients shopping requests. This will include compliance with store policy and adherence to service standards defined within Private Shopping.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), access to a competitive commission scheme plus joining our generous pension scheme.

About you

As a Transaction Assistant you will ensure all requests are managed in a timely manner, whilst always working to exceed the teams and Clients expectations, delivering in line with KPI's and SLA's. You will log all work correctly, in a timely manner and will be able to locate as required including goods on approval, bank transfers, gift card sales, transactions to be completed in transaction services, dispatches.

Responsibilities will also include processing all complex transactions including export transactions- all permutations including preparation of CITIES, CCO, MIB, VAT invoices etc and ensuring compliance to Management controls including Special pass docket process, stock tracker, stock on approval, security device removal and Sunday due diligence guidelines.

• Communicate clearly and concisely with colleagues through all channels- providing the very best level of support
• Is polite at all times and works to achieve and maintain the departments agreed standards of Service excellence.
• Works quickly and accurately and is able to meet deadlines without affecting quality of work.
• Wrap and pack all Client shopping in line with defined guidelines
• Follow through with all additional services including bespoke gift wrap, Rewards gift boxes, engraving
• Able to demonstrate detailed systems knowledge and is able to use systems consecutively to execute a task
• Have detailed till knowledge, works without mistakes and uses their knowledge to resolve issues and queries
• Adheres to dress code at all times and understands the importance of dress code on perceptions of the Private Shopping team

Contracted hours are worked in line with schedules defined by the Operations Lead Transaction Assistant - this includes weekends and Bank Holidays as required. This is subject to change dependant on the business and department needs.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram