Deputy Digital Content Manager

We are looking for a content specialist to support our Digital Content Manager (DCM) and Editor (DCE) in delivering world-class content across digital channels, including harrods.com and emails. This content specialist will work with a wide breadth of company stakeholders and digital writers to deliver weekly content (BAU) and seasonal marketing campaigns, ensuring messaging is correct and suited for purpose per platform.

This role will take the lead on key seasonal moments and promotions – utilising support from the Trade, Performance Marketing, Marcomms, Loyalty and Insights teams, by collecting and disseminating reports and data, and collecting targets and objectives, as well as offering strategic content insight, in order for the team to deliver data-driven decisions and that all campaigns are fully trackable. The role will take the lead from the DCE and DCM in channel planning for BAU editorial, ensuring content is promoted on pages/channels with the best efficacy, adapting as results come in and providing action plans for editorial development, thought collaborative insights on performance.

About us

As the world’s luxury emporium, we deliver a magical, memorable experience for customers. This makes us uniquely challenging for marketeers and creatives. To protect and grow, our brand demands extraordinary composure, creativity and commerciality. As the Deputy Content Manager, you will work closely with the Digital Content Manager, supporting them in creating data-led content marketing strategies for all campaigns on owned digital channels and offering content and CTA direction on paid for channels.

About you

You must be able to adapt comms across multiple channels. You should be a storyteller; a creative eye is vital. You’ll have a demonstrable understanding of data and insight and a good knowledge of luxury brands, including, fashion, beauty and lifestyle. More specifically, we’re looking for someone with:

• High-level organisational skills
• Marketing nous
• Excellent writing skills in marketing copy and editorial
• Good working knowledge of SEO practices
• Ability to work on several projects at once, under pressure and to tight deadlines
• Present a professional attitude and behaviour at all times
• Ability to work independently and as part of a team

Our promise to you

As we strive to continually create something remarkable for customers, you’ll do the same. This is your chance to add your expertise to our digital journey and shape it by bringing the best out of your team. You’ll find the freedom to be yourself, as well as the support and structure to build a career at Harrods.  

In return, you’ll be rewarded for your contribution with excellent benefits. These include a staff discount of up to 33%, a generous pension, flexible working, plus 25 days’ holiday and your birthday off.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram