Facilities Help Desk Operator

Do you enjoy liaising with people from across the store to ensure a smooth running day? Our Facilities Helpdesk is looking for a new member to join their team.

About the Role

As a Facilities Helpdesk Operator you will be based in our Knightsbridge store’s helpdesk, amongst a supportive team. You will manage the end to end process of supporting and maintaining our main store and other sites, including our H beauty stores across the UK. You will deliver excellent customer service to our staff, escalating facilities faults, and playing an integral role in connecting the necessary trade specialists to resolve the issues.

Your daily activities will involve:

• Logging calls and arranging appropriate repairs or maintenance works with the relevant engineer/technician.
• Using our bespoke CAFM software to carry out these duties.
• Taking regular phone calls, translating faults into clear and practical resolutions using email and our internal system.

Your role will work in line with store opening hours, working 5 out of 7 days including weekends and bank holidays.

About You

You can communicate at all levels with strong written and spoken communication skills. Excellent customer service focus and an eye for detail.

You will have the ability to:

• Use fluent computer skills, such as using and typing emails and data input
• Produce clear, concise instructions
• Use own initiative to take responsibility of workload
• Organise your approach to work planning and time allocation to tasks

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, annual leave, your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods