General Retail Manager

We’re currently looking for two full time General Retail Managers to join our welcoming and close-knit team within our Foodhalls division – managing the Fresh and Ambient operations respectively. The role of General Retail Manager is multidimensional at Harrods, and requires a global mindset to ensure exceptional standards and performance across retail as a whole (this includes our concession partners).

As highly skilled operational leaders, the General Retail Managers will set, drive and deliver the vision and priorities for the division. Always with an eye on the results of today, the General Retail Managers are also anticipating the trends of tomorrow and influencing key stakeholders as a result. The General Retail Managers will be guardians of bringing the heritage of food and beverage to life every day.

About the Role

The General Retail Managers will be visible with purposeful leadership, creating a truly high performing team. They lead the people management, development and performance of the Food Department Managers, who will (in turn) lead the Team Managers – ensuring that the leadership team has clear accountability for Food Safety, standard operational procedures and customer disciplines across multiple locations and food propositions.

Partnering with multiple stakeholders across the business, the General Retail Managers must deliver exceptional standards, identify opportunities and deliver initiatives to capitalise on business opportunities and develop strategies to address underperforming departments – as well as creating impact and footfall.

Commerciality is a key part of the role. General Retail Managers are accountable for monitoring their areas of responsibility against financial objectives and taking corrective action where necessary. They are responsible for pushing the bar and challenging the status quo in all areas of responsibility.

About You

Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out, and they know you too. You’re a natural role model for “Anything is Possible” for both your Own Bought team and Concessions colleagues, and you constantly weave that Harrods magic  wherever you are in the store.

You’ll be passionate about food retail and obsessed with delivering brilliant basics – not only ensure the division is well presented for the customer, but that we are legal and compliant in Food Safety. You’ll have compliance integrity, striving to ensure all food stock disciplines and food safety legalities are met, with appropriate decisions being made considering risk and impact on the customer and operation.

You will also:

• Be emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills and preferences (knowing what to dial up or down to suit each situation)
• Be genuinely passionate about nurturing and developing colleagues, and being skilled at performance coaching.
• Have proven experience of influencing and persuading key stakeholders into action, working effectively in a matrix model to achieve results.
• Be agile in your thinking and comfortable with ambiguity and change.
• Be commercially astute and have an affinity for data driven decision making.
• Have a resilient and tenacious mindset, being genuinely open to development feedback.
• You’ll continually adapt your style to get the best outcomes for your people, customers and the business.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including eligibility for company performance bonus, a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods