Knowledge Management Executive (Fixed Term)

The purpose of the Knowledge management executive is to coordinate, catalogue, format and produce Knowledge Articles across the Buying & Merchandising Automation Programme in order to drive consistency and excellence in ways of working in line with the overall programme objectives.  

About the role

The Knowledge Management Executive will be responsible for identifying, capturing, storing, and sharing knowledge, as well as promoting a culture of knowledge sharing. This will involve working with subject matter experts and the Automation Programme team to create, document and deliver Knowledge Articles, identifying gaps in current and future documentation and leading workshops with business owners and SMEs to gain detailed understanding of systems and processes.

The Knowledge Management Executive will track the progress of Knowledge Article development in line with programme timelines ensuring risks are raised, monitored and mitigated, they will drive and support a culture of continuous improvement, openness and knowledge sharing.

About you

We are looking for someone who has excellent verbal and written communication skills, with previous experience of information gathering and translating into simple/ technical terms.

You will have proven experience in working cross functionally, facilitating workshops in order to map and document complex processes. You will be able to  quickly and confidently build relationships with a wide variety of stakeholders  across multiple functions of the Business. Furthermore, you will have excellent attention to detail and organisation skills, as well as the ability to work on multiple workstreams and to tight deadlines.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.

As you build a long-lasting career with us, you will enjoy a package that includes 25 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.