Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
Harrods Loyalty team allows our customers to earn rewards points every time they shop with us and gives them access exclusive benefits. The Loyalty team works in partnership with the wider business to develop manage and promote the programme and its benefits to all customers. As the Loyalty Assistant on this 6 month contract, you will play a key role in facilitating this offering from start to finish.
About you
You’ll be an excellent communicator with good computer literacy, accustomed to working with other departments and teams on projects. You’ll understand the Harrods customer and have the initiative and drive to help create and deliver a remarkable rewards offering alongside the delivery of our routine promotions and campaigns. You’ll be motivated, and a key player in this back-of-house position which supports the direct connection between the business and the customer with the ability to work to tight deadlines with autonomy and focus.
What to expect
As the Loyalty Assistant on a 6 month contract, you will support the Loyalty team and work with the wider business providing support for existing loyalty programme operations. You will also be responsible for working closely with the Creative, Retail & Customer services team to ensure that all elements of the programme are coordinated and managed to ensure the successful delivery of the rewards programme. You will be a key dynamo in supporting upcoming rewards campaigns and promotions as well as administrating the process to deliver a seamless customer rewards experience for suppliers, customers and colleagues.
What is important? Organisation is so important to our team; we are expected to be consistent and accurate. The wider business is reliant on us for their needs. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.