Loyalty Assistant

We are looking for a Loyalty Assistant to join our Loyalty Marketing team at Harrods. The Loyalty Assistant will play a key role in delivering world-class customer loyalty campaigns as well as supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods.

About the Role 

The Loyalty Assistant will be reporting into the Loyalty Marketing Executive within the team. You will be responsible for assisting the execution and management of end-to-end loyalty promotions and campaigns for the Harrods customer. You will be supporting key objectives of the loyalty programme, ranging from the acquisition of new members, to retaining and building lifetime value with existing members.

This role provides a unique opportunity to directly support the Harrods Rewards programme team, whilst also working closely with the MyBeauty Loyalty team, who manage the new beauty focused sub-programme of Harrods Rewards. You will work alongside the wider Loyalty & CRM team, which will be valuable in continuing to evolve your Loyalty programme and campaign understanding. You will collaborate with multiple stakeholders, including wider marketing, creative and content teams, in addition to customer-facing retail teams.

Your responsibilities will include:

• Supporting end-to-end Loyalty promotion and communications.
• Maintaining Harrods Rewards promotional calendar and trackers.
• Working closely with the Loyalty Operations team on the execution of the Rewards programme and loyalty promotions, including learning key systems such as SMC and Annex Cloud..
• Assist with the development and delivery of marketing assets.
• Budget tracking and PO management.

About You

As the Loyalty Assistant will have a keen eye for detail and a passion for driving long term customer relationships. You will be organised, with excellent interpersonal and stakeholder management skills, with the ability to quickly gain the trust and confidence of multiple stakeholders.

You will also have:

• Experience in a Loyalty, CRM or Marketing role preferred.
• Bachelor’s degree in relevant field preferred.
• Previous retail experience with exposure to a loyalty programme is a plus.
• Strong attention to detail with regards to reviewing assets and documentation.
• Ability to communicate and work with a  diverse set of teams while confidently advocating for the central Loyalty strategy.
• Flexibility and readiness to adapt to changing priorities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods