Multi Service Gang - Team Leader

Store Operations is looking for a Multi-Service Gang (MSG) Team Leader who will support Senior Management by leading a team in an efficient and productive manner. You will manage the MSG in all aspects of their day to day duties, the Team Leader will manage the weekly Rota ensuring that adequate MSG cover is in place at all times. Job sheets that are completed by either the Team Leader or Duty Manager must be organized into priority order and completed within the time frame given.

Please note this role is a combination of both administrative and physical therefore a level of fitness is required.

About Us

Harrods offers uniquely exciting customer service opportunities. Working days are as varied as the requirements of our customers, and we nurture a supportive environment where the flexibility, resilience and commercial awareness that help us maintain exceptional levels of service are recognized and rewarded. Your contributions to the Knightsbridge operations within this role will directly impact the service the business offers through the wider remit of harrods.com and most importantly help to strive to exceed customer expectations.

About You

The job holder will have a willingness to learn and adapt while maintaining a high level of energy in a pressurized department and have flexibility and readiness to adapt to changing priorities. You will have good attention to detail which will be evident through paperwork completed and organization of MSGs.

You will regularly review procedures for improvements in efficiency and working practices, make any recommendations to the Trevor Square and MSG Duty Manager as well as ensure that all team members are appropriately introduced and inducted into the department. Given appropriate support and relevant coaching and training to enable them to contribute to the overall team performance.

You will maintain high levels of Health and Safety awareness and report any areas of concern to the Line Manager immediately and be proactive for getting things done, driving tasks through to completion to deliver what has been promised.

Our Promise To You

Your in-depth Harrods induction and two weeks of department training will enable you to hit the ground running. You won’t be micromanaged, but you’ll find strong department support and a clear path for progression and personal development. If you are looking for a career in retail operations we offer excellent opportunities to widen your experience across our business areas.

Our benefits package reflects the value you bring to our business. It includes up to 33% in-store discount (50% for workwear), 22 days’ annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for a gym membership, restaurants, hotels and more.

Uniquely You

At Harrods, we believe the personality and authenticity of our people set us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.