Personal Assistant

We are recruiting for a Personal Assistant to support our Security Director and Head of Customer Service Experience. The Personal Assistant will provide seamless administrative support, effectively managing diaries by anticipating needs, prioritising key meetings and building flexibility in to the diary as needed. The Personal Assistant will be the main point of contact for stakeholders, developing long lasting relationships within Harrods as well as with our external partners.

About the Role

As a Personal Assistant for the Security Director and Head of Customer Service Experience, you will provide effective diary management as well as book, plan and coordinate all travel arrangements and agendas. You will screen all incoming telephone and email enquiries, responding to or directing them appropriately. You will also be in charge of processing all expenses within company guidelines and timeframes.

This role also entails:

• Preparing documentation such as letters, reports, presentation decks, agendas and figures for meetings, and co-ordinate any project work.
• Note taking in meetings as and when required.
• Conveying a professional image for Harrods at all times, exercising tact and diplomacy in handling a range of situations.
• Handling sensitive information with the highest level of discretion and confidentiality.
• Working in partnership with other Personal Assistants.

About You 

You will be an established Personal Assistant, with experience of providing support to senior leadership. You will have excellent attention to detail, expert time management and be able to adapt to changing priorities as needed. You will have weekly meetings with the Security Director and Head of Customer Service Experience; outside of this you will be expected to work autonomously, deliver to deadlines and provide effective updates to relevant parties. 

Whilst experience in a luxury retailer isn’t essential, you will have strong knowledge of the luxury and security landscape; you will be able to demonstrate your understanding of brands, hierarchies and your ability to work at pace within a commercial business. You will have experience in managing travel arrangements, for both a solo traveller and a team. 

You will also:

• Be tenacious, professional and act with discretion.
• Have impeccable verbal and written communication skills.
• Be a problem solver, confident in presenting solutions to resolve issues.
• Have excellent knowledge of Microsoft systems (Outlook, Word, Excel, PowerPoint).
• Be proactive with a strong work ethic.

Please note, this is an on-site role, requiring presence in Knightsbridge five days per week (Monday – Friday).

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods