Restaurant General Manager

Studio Frantzen at Harrods is an iconic partnership and will be a monumental milestone in Harrods restaurant agenda. We are bringing Björn Frantzén’s signature cuisine to the UK for the first time while unveiling a state-of-the-art flagship restaurant within our Knightsbridge store.

We are now looking for a General Manager with demonstrable experience of working within world leading and exceptional restaurant and hospitality environments.

About the Role

As the General Manager, you will have a 360 degree scope of all commercials for the operation and will be responsible for managing this partnership; 

You will be leading menu development, in line with the brand’s aspirations and ensuring the education of Harrods’ restaurant team around the brand’s vision and changes in the group.

Creating mid- to long-term strategic plans to drive revenues, expenses and contribution, using this to be able to set goals 

Driving top line revenues, working hand in hand with the restaurants management team and operations manager to find approaches to operating our venues to produce high standards and increased bottom line contributions.

 
Challenging the norm and having a keen eye for where additional revenue and profit opportunities lie, they will demonstrate this articulating the opportunity, size of prize and key steps to how this can be achieved. 

Being attuned to the numbers that all areas are producing so you understand the potentials and positives in the business models. 
Analyse and interpret sales figures and trends to make business and brand decisions. 

About You

You will bring with you deep and passionate understanding of what it takes to deliver a world class restaurant experience – through 360-degree commercials, through the talent of your teams, the entire operational lifecycle, and being able to communicate the right messages at the right times.

You will have a wide scope of commercial understanding and strong communication skills in order to maintain the restaurant relationship between Harrods management, its senior team and the brand owners.

You will have an impeccable collaborative approach to working with people and will be responsible for maintaining this exclusive partnership ensuring our expected standards are always maintained. 

You will have a long-term vision for understanding the capability of the restaurant; be able to set plans and influence key stakeholders within Frantzen and Harrods to support growth and change creating the right frameworks for success.

Our Promise to You

Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce. In joining the Harrods Team, you will receive: 

• Competitive salary
• Great learning and development opportunities. Across our 26 outlets, there is a vast pool of knowledge to gain experience and grow expertise
• Great career opportunities in multiple locations around the UK and going international. This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
• 25 days’ annual leave + birthday off 
• Up to 33% Harrods discount 

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage and aim to create magic and memorable experiences for every customer, every day.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods