Sales Manager

Our team at Harrods Heathrow are looking for a Sales Manager to join them.

About the Role 

The position of Sales Manager plays a pivotal role within the Store leadership team, where, as an exemplary leader, you will collaborate with a team of Assistant Managers and Supervisors to actualize and execute our Business vision of the "Anything is Possible". This role demands a leader with robust leadership skills, capable of not only ensuring exceptional service within the Store operation but also adept at fostering strong relationships with a diverse range of stakeholders.

A key responsibility includes establishing and translating goals and direction for the team. The Sales Manager will possess the ability to inspire and deliver outstanding customer and commercial performance for both the Terminal and the Airports as a whole.

Success in this role necessitates a team player and natural collaborator with a primary focus on building relationships, recognising that authentic and genuine connections with the team yield optimal results.

About You 

As an accomplished leader in the realm of retail management, you will bring a robust track record of steering large teams to success. You will embody a relationship-driven leadership style, thriving on the sales floor alongside colleagues to foster a team that consistently performs at its best.

You will also need:

• Resilience and will actively seek constructive feedback from business stakeholders to drive continuous improvement.
• An unwavering commitment to delivering excellence for both your team and the store.
• To maintain a keen awareness of HR policies and employment laws.
• A solid understanding of operational and safety standards.
• To be able to operate with self-awareness and be comfortable in ambiguity, embracing the evolving nature of our work at Harrods Heathrow.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods