SAP CX Solutions Manager

We have a new role for a SAP CX Solutions manager who will work alongside the Product Owner and Platform Lead to deliver best in class solutions that meet the needs of a variety of stakeholders across the Harrods business.

About the role

As a SAP CX Solutions Manager you will act as Solution Architect, Delivery Lead, and Operational Lead, driving service delivery excellence, enablement, and constant improvement of the SVC platform, while continually looking to identify opportunities to drive operational efficiency. You will be the direct manager, leader and mentor of the SAP CX Operations and SAP CX Development teams, and will be the driver for positive transformation.

This is primarily a leadership position, however you should be capable of being hands-on when needed.  Your team will be looking to you for technical guidance so being strong technically is a must. Vital to your role in Harrods will be fostering the DevOps culture, continuous learning and innovation with the wider IT organisation as Harrods IT is underway to transform to a leaner, more agile and collaborative way of working.

About you

You will have expertise in software architecture, as well as gathering and analysing requirements for technical design of large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. We are looking for someone who has extensive experience with SAP CX Solutions, particularly the below:

• SAP Customer Data Cloud
• SAP Customer Data Platform
• SAP Cloud for Customer (Sales Cloud & Service Cloud)
• SAP Emarsys Customer Engagement

You will have expert knowledge of current web technologies as well as strong technical competency on topics like security, data protection, performance and high availability. Experience maintaining documentation, performing code reviews and contributing to architecture design. You will be familiar with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira.

Finally you will have fantastic stakeholder management skills, the ability to prioritise work activities, as well as a passion and curiosity towards new and emerging technology.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods