Senior Facilities Manager- Store Services & Fabric Maintenance

The Senior Manager for Store Services and Fabric Maintenance is a critical role in our Facilities and maintenance operation. In this role you will set, coordinate, implement and manage the strategic and tactical objectives of the Store Services and Fabric Maintenance provisions within the Facilities Management (FM) department to ensure the highest possible standards of fabric maintenance and cleanliness attaining to stakeholder requirements and expectations in a consistent and sustainable manner.

As a line manager and informed maintenance professional you will ensure our cleaning and fabric maintenance teams deliver an exceptional service in ensuring our store always looks it’s best and any reactive works are dealt with efficiently.

About Us

At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, we all have a really important role to play. At Harrods, our iconic Knightsbridge building is as unique as the service experienced within. The experience of store is part and parcel of the renowned reputation of Harrods and we all play a part in upholding those standards. Our in-house cleaning and fabric maintenance teams in particular are critical in this delivery across all 3 million square foot of retailing space but also our back of house areas to ensure our teams have a safe, clean and suitable space to operate.

About You

You will be suitably qualified and possess technical knowledge and experience of similar facilities and systems. You will need to be able to provide a peer overview of building service performance and feedback comments to the relevant engineering teams. You will need to be able to set capital and revenue budgets, including longer-term strategies to for resilience, and in developing engineering strategies for the Team. It is key that the Senior Manager is an effective communicator with all levels of personnel, collaborative and able to compromise for the benefit of the team. You’ll be an experience people manager with valuable experience overseeing the management of both cleaning and maintenance teams in prestigious building and sites.   

Our Promise to You

If you are looking to take the next step in your career in an environment unlike any other, this role will open doors for you. We offer great opportunities to develop your career and expand your career horizons.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, as well as up to 33% in-store discount.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.