Social Media Executive

Join our dynamic team at Harrods as a Social Media Executive, where you'll play a pivotal role in shaping and managing our social media presence across Harrods and H beauty platforms.

About the Role 
As a Social Media Executive, you will oversee the daily operations of our social media channels, ensuring the seamless planning, scheduling, and execution of content. Collaborating with a team of executives, you’ll champion creative, social-first content while providing administrative support for publishing, operations, and audits. You’ll also play a key part in keeping our channels innovative and engaging by identifying trends, analysing performance, and creating reactive content that resonates with our audience.

This role requires your expertise in supporting broader initiatives across Harrods and H beauty's social media channels. We're looking for someone who can confidently manage a variety of content across different platforms.

The role is based in Hammersmith, working 37.5 hours per week, primarily on-site on Wednesdays and Thursdays. Occasionally, you'll be on-call during weekends or evenings for urgent social media moments, therefore we this role requires full flexibility. 

Key responsibilities include:
•    Co-owning social media content calendars, ensuring timely and optimised publishing across all platforms while aligning with marketing, trade, and editorial timelines.
•    Preparing detailed reports on social media performance, deriving actionable insights, and presenting recommendations to drive future campaigns.
•    Staying on top of platform developments and trends, bringing fresh ideas and creative references to enhance our content strategy.
•    Working alongside the Community Manager to boost engagement through timely, brand-aligned responses and proactive community management.
•    Creating behind-the-scenes content, managing influencer collaborations, and coordinating with agency partners and internal teams for impactful executions.

About You 
You are an enthusiastic, proactive, and creative individual with a passion for social media and a knack for identifying trends. You have the ability to critically evaluate data, develop innovative ideas, and confidently present your insights to stakeholders. You thrive in a collaborative environment, enjoy bringing fresh perspectives, and are committed to driving positive results across all channels.

You will also:
•    Possess a solutions-focused attitude and a willingness to tackle challenges head-on.
•    Absorb insights from competitors and social trends to inform your strategies.
•    Have the confidence to present data-driven results and creative ideas to wider teams.
•    Have a strong understanding of social media analytics and tools e.g. Google Analytics, Dash Hudson, or Sprinklr (training provided as needed).
•    Have proven experience in reporting and performance analysis for social media campaigns.
•    Possess excellent organisational skills to manage multiple channels and deadlines effectively.

About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You 
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods