Store Detective

We’re currently looking for full time Store Detective to join our established Security Team.  Harrods is known to deliver a magical, memorable experience for customers and our highly respected security team make this possible. 

About the Role

The role of a Store Detective is to prevent and detect losses and threats to the company, its staff and customers across both the Knightsbridge and Hammersmith sites. The Store Detective will identify security issues, recover missing goods, identify and refer to enforcement agencies or discipline proceedings when appropriate. They work with the Security Investigations Manager to reduce the company’s vulnerability, and undertake investigations where required. Store Detectives liaise with managers and staff of departments in crime prevention matters advising them accordingly. 

The role necessitates four days out of seven to be worked, including working at other company premises and weekends as and when required due to the needs of the business. Additionally, extra hours and/or days of work may be required and/or changed by the department (providing adequate notice).

About You

You’ll be responsible for protecting both the public and staff, this role involves apprehending offenders and ensuring they are dealt with in accordance with the company’s policies. It is necessary for you to have experience as a Store Detective or Loss Prevention Officer (or equivalent) and experience dealing with the detention of suspects, producing evidence, and conducting any further action as required.

You’ll also:

• Have excellent interpersonal skills to provide the highest standards of customer service to both internal and external customers.
• Have working knowledge of the law in relation to retail crime.
•  Have the ability to build relationships across the business and ensure team members work together.
•  Be an innovative and dynamic team worker with good communication skills (oral and written English).
•    Be flexible with regards to hours and days of work as the successful candidate may be required to fill any shortfalls on shift that the department feels is required.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, 24 days holiday (increasing with length of service), and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods