Supply Chain Transformation Lead

An exciting opportunity has arisen for a Food Supply Chain Transformation Lead to join our Harrods team. The purpose of the role is to help define the total food supply chain architecture, the target operating model for Retail, Restaurants, Wholesale and Manufacturing elements of the food business, and the capabilities we need to deliver a step change in performance ensuring the supply chain is scalable and future-ready for new channels, products, propositions and the food sustainability agenda. The role will own the food supply chain transformation workstream and drive a number of supply chain initiatives simultaneously across S&OP, the digital information flow and the physical supply chain flow. The role will extend into Programme Delivery Management and continuous improvement.

Principal accountabilities revolve around both transformation and delivery.

• Ownership of the strategic level problem solving in complex environments to determine appropriate supply chain solutions based on sound understanding of the business
• Developing an in depth understanding of company culture, its operation, and the individuals to generate new ideas and find solutions to challenges both project and business related
• Responsible for carrying out market analysis and benchmark best practices that can be applied to the Harrods Food supply chain
• Identify mechanisms to translate optimization opportunities into practical execution plans; lead and support execution depending on the nature and scope of the change through project management principles
• Accountable to deliver results that fully meet key users’ requirements
• Lead the implementation process for the overall and individual transformation, using and developing the established project management process
• Identify and set up appropriate metrics to assess process efficiency, and identify opportunities for continuous improvement
• Ensure a well-managed period of high care post-implementation and smooth handover into BAU operational teams
• Recommend changes in working practices and patterns to improve output and reduce costs
• Collect and analyses data to measure the effectiveness of existing business processes to develop sustainable, repeatable, and quantifiable business process improvements
• Determine how new technologies can support re-engineering of business processes and ways of working to improve the effectiveness of the supply chain and retail teams
• Lead transformation workstream and initiatives through the design, build and test phases

About us

“At Harrods, our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, our people have a really important role to play.

We have five employee values that show us the way; We take pride, We Strive to Exceed, We are One, We are Human and We Build Trust. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders”

About you

A clear communicator who has confidence in speaking to both internal and external stakeholders. You will have the ability to multitask and work towards many KPIs in different categories. With a keen eye for detail, you will enjoy monitoring, reporting and investigating.

Communication is key in this role as you will be liaising with the buying team, supplies, retail, restaurants and kitchens. You will also be responsible for driving vendor compliance which requires someone with the ability to build strong relationships. More specifically, we’re looking for someone:

• Knowledge in SAP
• With the confidence to have challenging conversations with stakeholders

• You are highly independent, self-motivated, and prepared to be hands on to 'get the job done'
• Certified in Lean Six Sigma or other methodologies from a reputable institute or organization will be an advantage
• Proven experience leading change initiatives and delivering tangible business value
• Strong analytical skills, able to conduct analysis, create business cases and benefit tracking
• Demonstrates learning agility to continuously improve and adapt, with a passion for learning more about the Supply Chain, particularly in Harrods and especially for food & beverages, to become a recognized Subject Matter Expert.
• Leads and directing activity across multi-disciplinary teams in a matrix structure

Our Promise to You

You’ll benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

Uniquely You

At Harrods we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram, or tune in to our podcast True Tales from Harrods. Listen on Spotify, iTunes, Google Podcasts or Amazon Music