Test Analyst (POS)

We are looking for a skilled POS Test Analyst, you’ll ensure our point-of-sale systems deliver a seamless, secure and high-performance checkout experience. You will design, execute and analyse test cases covering functionality, integrations, performance and user acceptance, working closely with technical teams to detect and resolve defects ahead of every release.

About the Role

As a Point of Sale (POS) Test Analyst, you will play a vital role in delivering high-quality POS solutions that are reliable, secure and aligned to business needs. You will be responsible for the full testing lifecycle, from planning and preparation through to execution, reporting and continuous improvement. This role combines technical expertise in testing with strong collaboration skills, ensuring that POS modules, integrations and third-party applications function seamlessly across the business.

Key responsibilities include:

• Test Planning & Preparation – Analyse business and technical requirements to design test scenarios and acceptance criteria, contribute to test plans and schedules, and maintain an up-to-date test case repository.
• Test Execution – Perform manual and automated test cases, log results and defects accurately, and carry out end-to-end validation of POS modules and integrations.
• Automation & Tooling – Support and maintain automated test suites, utilise automation to accelerate testing, and recommend improvements to frameworks for efficiency and coverage.
• Integration & API Testing – Validate REST/OData interfaces and middleware flows using tools such as Postman or SoapUI, and verify data integrity with SQL and ETL testing.
• Quality Assurance & Compliance – Confirm that POS solutions meet functional, performance and security requirements, coordinating with specialist teams where needed.
• Stakeholder Collaboration – Work closely with business analysts, developers, product owners and test leads to clarify requirements, communicate progress and manage risks.
• User Acceptance Testing (UAT) – Facilitate UAT sessions, gather end-user feedback, track and resolve issues, and ensure readiness ahead of go-live.
• Reporting & Continuous Improvement – Prepare test reports and dashboards, analyse post-release outcomes and defect trends, and recommend process improvements to enhance QA practices.

This role provides the opportunity to apply hands-on testing expertise while contributing to process improvement and innovation, helping to deliver seamless and high-performing POS experiences for the business.

About You

You will be an experienced test analyst with a strong background in software testing and a particular focus on POS and retail systems. You will bring both technical expertise and excellent communication skills, enabling you to collaborate effectively with stakeholders while ensuring solutions are tested to the highest standard.

You will have:

• 3+ years’ experience in software testing, with at least 2 years focused on POS or retail systems.
• Solid proficiency in API testing using tools such as Postman or SoapUI, and hands-on experience with UI automation frameworks like Selenium, Cypress or Playwright.
• A strong understanding of PCI-DSS compliance and retail security best practices.
• Familiarity with performance testing tools such as Neoload, JMeter or Gatling.
• Practical experience using test management and issue-tracking platforms such as Azure DevOps or JIRA.
• Excellent analytical, verbal and written communication skills to effectively document findings and engage with stakeholders.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods