Bar Manager Baccarat Bar

As a high-quality service orientated venue, Harrods prides itself with giving guests a great night out. As a Bartender, you’ll will contribute to their experience by being friendly, bubbly, and helpful with all guests and other members of staff. Warm, welcoming service is the perfect complement to wonderful beverage and make a good representation of yourself and the company.  By having a strong knowledge of the food menus and table plans, you’ll be confident to assist customer on all types of drink choices, paying attention to their tastes, profiles and glass choice. You’ll also be confident using tills including processing payments for beverage, food and merchandise.

Leadership

• Demonstrate effective management by flexing between coaching and directive leadership as appropriate.
• Responsible for cascading corporate and local communications to the team Conducting  daily / weekly staff briefings communicating sales incentives and general up to date information regarding the restaurant
• Responsible for feeding back to the Operations Team in regards to staff, quality, services & operational issues, and incident through daily incident log
• Actively develop internal talent and support the Directorate succession plan.
• Plan and manage team rotas, overtime and holidays ensuring that the department is effectively resourced
• Responsible for the communication to the team of expected standards and targets; monitor and address any concerns in line with company procedures.

Sales & Profit

• Use all available tools to analyse sales performance weekly and monthly; review and take corrective action where necessary.
• Actively monitor competitor activity and react accordingly by implementing commercially sound activities that will positively impact on sales
• Accountability for the full P&L for your area of responsibility, working to ensure budgets are met and profits are maximised
• Flex & manage payroll according to trade levels & budgeted pay to sales

Service & Standards

• Implement the restaurant sales and service strategy within own area of responsibility; implement identified ways to enhance customer’s experience.
• Ensure that all “on boarding” and new recruitment is managed effectively and according to company standards and procedures. Being responsible for final sign-off and completion of induction process within outlet.
• Accountable for owning and driving own area to exceed business KPIs.
• Own and monitor the department’s service results (NPS & Guest Shop) & create impactful action plans

Our Promise to You

As a Bartender our standards and expectations are high, but it also means you’ll have the satisfaction of helping to create a uniquely magical experience.

In return for your hard work as a Bartender, you’ll gain exposure to our team of over 400 Food and Beverage staff, set within our 27 outlets. With opportunities in multiple locations around the UK and going international, this role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods. In support of your growth, we will offer you:

• Competitive hourly rate alongside excellent tips and tronc
• Set contracted hours – paid additional working hours at an overtime rate of 1.5 p/h
• Minimal late evenings by industry standard – majority finished by 10pm
• Staff Canteen
• Supportive HR and Training opportunities
• 22 days’ annual leave + birthday off
• Up to 33% Harrods discount

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day. You’ll report to the Bar Manager to ensure a smooth running of the shift.

About You

• You’re confident and social personality in and out of work.
• Fun, lively and energetic personality.
• Consistent strive to innovate, and drive the cocktail industry.
• Passionate about hospitality and customer service.
• Excellent communicator.
• You’re reliable and work well in a team – pitching in without being asked.
• You appreciate that the little details create lasting impressions.

Uniquely You

At Harrods we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram, or tune in to our podcast True Tales from Harrods. Listen on Spotify, iTunes, Google Podcasts or Amazon Music