Client Engagement Assistant

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. We have ambitious growth plans for the next 5 years which can only be achieved by delivering exceptional service to our most loyal clients.

The role of our Client Engagement Assistant will contribute to the fulfilment of all day-to day clientelling and marketing initiatives, as well as specific ad-hoc requests within our clientelling team in Private Shopping dedicated to our most loyal clients.

About the role

This role works very closely with the Private Shopping team to understand our top clients, their preferences and identify key opportunities to engage with them. You will also support the Client Engagement Executive and Manager in the execution of all customers touch points including gifting campaigns, experiences and communications.

In addition to this, the role will be responsible for:

• Supporting the Client Engagement Manager and Executive with the operations and communications of all activations dedicated to top Private Shopping clients, these include highly targeted campaigns and ad-hoc initiatives; from organising a bouquet of flowers to putting together various elements for an exclusive experience. 
• Maintaining all activity and budget spread sheets up to date and help the executive to plan actions based on the customer and marketing calendars.
• Supporting the creation of key social and cultural campaigns and remaining knowledgeable about key trends and up to date with the latest openings in the world of hospitality, culture, fine dining and fashion.
• Working closely with the Client Engagement Executive in understanding the client portfolio, their needs and desires to ensure all touch points are relevant and personalised.
• Be culturally aware of the different nationalities across our portfolio and understand what is relevant and appropriate for each client.

About you

If Private Shopping is something that interests you and you have a deep understanding of luxury as well as enjoy keeping up to date on clientelling trends and activations across different luxury stores, then this may be the role for you.

In addition to this, we are also looking for someone who possesses the below:

• Strong understanding of the UHNW client and their lifestyle and needs
• Excellent interpersonal and communication skills
• Excellent organisational skills, including the ability and willingness to multi-task to short deadlines
• Good PC literacy (Word, Excel, PowerPoint, Outlook)
• A good team player, ready to help others as required

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday plus bank holidays, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods