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Client Relations Assistant Manager

  • Department: Personal Shopping
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 4896

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Our mission is to exceed the needs and aspirations of our customers to create memorable and everlasting moments for them. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About you

You are a strategist. Someone who is innovative and has extensive experience in dealing with ultra-high net worth clients. You continuously think outside the box to engage with our Elite clients and you’re able to successful orchestrate and execute multiple projects simultaneously. You have experience in leading  a team and bringing out the best in them.    

What to expect

This is a newly created role in the business! The Client Relations Assistant Manager will support the Commercial Relationship Manager and work with the wider CRM, Events, Private Shopping and Marketing teams to identify opportunities for acquisition and retention. In addition to the implementation of highly targeted customer communication strategies to further develop the relationships with Elite clients, you will work closely with key stakeholders to understand the lifestyles and profiles of each customer against the Elite customer lifecycle in order to maintain and strengthen relationships and plan re-engagement opportunities. Ultimately, you will be responsible for the management, implementation and delivery of the Elite strategy.

What is important?

Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that we can be the best shopping destination for tailored VIP services in the world – when we work together we are unstoppable. We’re leading the way with making anything possible and we will need someone who shares the same values and will do anything for their customers as much as colleagues. Together we are one.

In return for your hard work and dedication, we offer the following benefits:

  • Generous store discount - up to 33% off in-store.
  • 31 days holiday pay Inc. Bank Holidays and a birthday holiday
  • Delicious staff canteen at discounted price
  • A fast-paced and exciting working environment
  • Career development and lots of training opportunities

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.

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