Jump to main content

CRM Communications Assistant

  1. Full Time
  2. Hammersmith
  3. Creative, Marketing and Partnerships
  4. Permanent
VAC- 33077

This vacancy has expired

This vacancy has now expired. Please see similar roles below...

We have a fantastic opportunity for a CRM Assistant to join our team here at Harrods. At Harrods, the customers are the core of our business, and as a CRM Assistant you are essential in understanding customer behaviour and ensuring our emails are targeting the right people.

About the Role

The CRM Assistant will be supporting the CRM Executives and work alongside the other assistants to successfully execute, from briefing to deployment, all customer communications at Harrods. These communications will be delivered via email, direct mail, push notifications & SMS will deliver against both customer and business requirements. The communications include our business as usual trading emails alongside our branded mailers.

The CRM Assistant will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging. You will provide vital technical and operational support to the CRM team in relation to campaign deployment and all associated campaign processes, ensuring campaigns are output on the correct date/time any production issues are resolved.

About You

You will thrive in a fast-paced environment and be adaptable to change which requires multi-tasking and excellent attention to detail. You will be a great communicator, who effectively conveys information verbally and in writing to all levels of colleagues and management. You are a detail-orientated person that is able to make data-led decisions, with the ability to assess a situation seeking multiple perspectives.

You will also:

  • Be proficient in IT and confidently use Microsoft Office (specifically Excel and Powerpoint)
  • Be familiar with CRM databases
  • Have knowledge of SAP Marketing Cloud, including email deployment reporting and email marketing.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Do you want to be notified every time a job like this gets added?

Great news! We will let you know when a new job like this has been added!

List #1

Related jobs

Community Manager

Salary

Location

Location

Hammersmith

Job Type

Full Time

Sector

Creative, Marketing and Partnerships

Contract Type

Permanent

Description

Join our Marketing team as a Community Manager, where you'll shape meaningful customer connections across social channels and help drive engagement, loyalty, and brand advocacy.About the Role As Commu

Reference

VAC- 55029

Expiry Date

01/01/0001

Freja Kane

Job managed by:

Freja Kane
Freja Kane

Job managed by:

Freja Kane
Read more
Read more
Production Lead

Salary

Location

Location

City Road

Job Type

Full Time

Sector

Creative, Marketing and Partnerships

Contract Type

Fixed Term

Description

We are recruiting for a Production Lead on a 12-month fixed-term contract to lead the successful delivery of our e-commerce image production operation, ensuring high-quality content is produced effici

Reference

VAC- 55335

Expiry Date

01/01/0001

Emily Deacon

Job managed by:

Emily Deacon
Emily Deacon

Job managed by:

Emily Deacon
Read more
Read more
⁠CRM Brand Specialist

Salary

Location

Location

Hammersmith

Job Type

Full Time

Sector

Creative, Marketing and Partnerships

Contract Type

Permanent

Description

We are looking for a Senior CRM Executive – Brand Partnerships to join our CRM & Digital Personalisation tea here at Harrods. This new position in the team and will be essential in unlocking and supp

Reference

VAC- 54423

Expiry Date

01/01/0001

Sophia Osman

Job managed by:

Sophia Osman
Sophia Osman

Job managed by:

Sophia Osman
Read more
Read more
Loyalty Executive

Salary

Location

Location

Hammersmith

Job Type

Full Time

Sector

Creative, Marketing and Partnerships

Contract Type

Permanent

Description

We are looking for a Loyalty Executive to join our Loyalty team here at Harrods. You will be responsible  for creating  and  executing  end-to-end  loyalty  initiatives  which  engage  and  delight  t

Reference

VAC- 54579

Expiry Date

01/01/0001

Sophia Osman

Job managed by:

Sophia Osman
Sophia Osman

Job managed by:

Sophia Osman
Read more
Read more
List #1

Read our insights

How to build a career in high-end interior design at Harrods

Teaser

Harrods Interior Design Studio

Content Type

Career Stories

Publish date

09/14/2026

Summary

The most rewarding interior design jobs bring creativity and technical expertise together. At Harrods, they can also give you the opportunity to shape distinctive homes, translating a client’s idea

Teaser

If you’re considering your next move in high-end interior design, Harrods Interior Design Studio could be the place to take it. From the first concept to the finishing touches, here’s what an interior design career at Harrods could involve and how you can prepare for it.

Read more
What happens behind the scenes of a Private Shopping appointment?

Teaser

Private Shopping

Content Type

Career Stories

Publish date

09/14/2026

Summary

A Private Shopping appointment can feel effortless to the client. Behind that experience, however, is a team of people bringing expertise and attention to detail to everything from preparing the Pe

Teaser

The experience doesn’t end when a purchase is made, either. Private Shopping Porter jobs, Private Shopping operations jobs and Private Shopping stock careers all play their part, making sure every item is handled with care and reaches the right place at the right time. Here’s a closer look behind the scenes at the people who help make Anything Possible.

Read more
Inside Buying at Harrods: How Ellie built a retail buying career

Teaser

Buying & Merchandising

Content Type

Career Stories

Publish date

09/11/2026

Summary

There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way

Teaser

There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way that feels right for Harrods.

Read more
Belonging at Harrods

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/09/2026

Summary

Belonging at Harrods Belonging isn’t something we find. It’s something we create.Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a cult

Teaser

Belonging isn’t something we find. It’s something we create. Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a culture where everyone feels welcome. Created for our second annual Network Celebration Evening, this film celebrates some of the people and moments that make that possible.

Read more
This is Me: John

Teaser

Diversity, Equity & Inclusion

Content Type

Career Stories

Publish date

08/28/2026

Summary

This is Me: John As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how

Teaser

As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how the condition impacts more than what people see on the surface. By opening up about his journey, John hopes to raise awareness of hidden disabilities, challenge misconceptions, and remind others facing similar challenges that they're not alone.

Read more
Inside marketing jobs at Harrods: Creating campaigns that shape the customer experience

Teaser

Head Office

Content Type

Career Stories

Publish date

08/19/2026

Summary

Every Harrods marketing campaign revolved around one simple question: what will this mean to the customer? The answer shapes everything that follows, from the first creative idea to the moment a me

Teaser

Marketing jobs at Harrods bring together people who understand customers and know how to turn an idea into something memorable. Find out how you can bring the Harrods experience to life, here.

Read more
Set the standard in food safety and quality jobs at Harrods

Teaser

Chefs & Hospitality

Content Type

Career Stories

Publish date

08/18/2026

Summary

Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house

Teaser

Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house ranges.

Read more
What does a Buying Assistant do? Inside Toys Buying at Harrods

Teaser

Buying & Merchandising

Content Type

Career Stories

Publish date

08/17/2026

Summary

Choosing products is the part of buying that tends to get all the attention. It’s easy to picture a diary full of trade shows, new discoveries and exciting decisions about what should appear in sto

Teaser

Buying Assistants in Toys at Harrods know just how much work takes place behind every selection. Here, we explore what a Buying Assistant really does and how strong relationships help turn a promising product into a successful launch.

Read more
Power of Representation | South Asian Heritage Month

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

08/04/2026

Summary

Power of Representation Panel | South Asian Heritage Month 2026 Last week, as part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership,

Teaser

As part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership, Inclusion & Belonging, a panel exploring the impact of representation in our workplaces and communities. The discussion brought together Indi Deol, Founder and Director of DESIblitz Magazine; Lee Juggurnauth, TV and radio broadcaster; Jaz Singh, BBC Asian Network presenter; and Louisa Blundell from Show Racism the Red Card. Through their diverse experiences and personal stories, the

Read more
Leaders in Luxury | South Asian Heritage Month 2026

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

07/29/2026

Summary

Leaders in Luxury Panel From boardrooms to film sets, three incredible speakers shared reflections on representation and what it takes to break barriers and succeed on your own terms. As

Teaser

As part of our South Asian Heritage Month celebrations, in partnership with The Outsiders Perspective, we brought together Shweta Harit, Global SVP at De Beers Group, and Ayesha Hussain, the UK's first stuntwoman of South Asian, Middle Eastern and North African heritage, for an inspiring conversation moderated by Athena Gupta.

Read more
Harrods at Henley

Teaser

General

Content Type

Events

Publish date

07/08/2026

Summary

Harrods at Henley Henley Royal Regatta is one of the highlights of the British summer season, and bringing the Harrods experience to life takes collaboration across the business.Hear from c

Teaser

Meet the teams behind Harrods at Henley. Henley Royal Regatta is one of the highlights of the British summer season, and bringing the Harrods experience to life takes collaboration across the business. Hear from colleagues across Events, Marketing and PR & Communications as they share the hard work, planning and partnership that happens behind the scenes to bring something this special to life. 💚✨

Read more
What does a Beauty Consultant do at H beauty?

Teaser

H beauty

Content Type

Career Stories

Publish date

07/07/2026

Summary

H beauty brings the spirit of Harrods’ iconic Knightsbridge beauty halls to cities across the UK, with interactive play tables, a Harrods gift shop and signature touches that make every visit feel di

Teaser

H beauty brings the spirit of Harrods’ iconic Knightsbridge beauty halls to cities across the UK. If you’re exploring Beauty Consultant jobs or beauty retail careers, here’s what the role involves.

Read more
View all
List #1

Recently viewed jobs

Quick Links