Customer Insight Analyst

Our Digital, Customer & Strategy team is looking for a Customer Insight Analyst. 

Combining customer insight and the latest technology, the Digital, Customer & Strategy team is dedicated to providing future and current customers with an unparalleled luxury shopping experience; starting from discovery and inspiration, we enable customers to become loyal ambassadors. Leveraging attribution data acquired and analysed across a diverse range of digital touch-points, we work closely with internal and external partners to develop and optimise commercially-focused operating models.

About the Role

Reporting into the Senior Customer Analytics Manager, you will perform exploratory analysis, owning customer reporting and scoping customer data requirements with other internal teams to drive projects forward. The business will consult with you to discover insight and receive suggestions that are realistic, actionable, and measurable.

Using your communication, presentation and delivery skills, you will story-tell your findings, partner closely with internal stakeholders and build key relationships.  Additionally, using your analytical and commercial skills, you will support internal clients in understanding our customers and identifying opportunities which will deliver a business benefit or improve our customer experience.

With your technical and analytical expertise, you will demonstrate a real understanding of how to translate business trends, challenges and opportunities into customer-centric solutions, keeping in mind the business opportunities and risks, and you will have no problem breaking down big problems in order to tackle them.

About You

You are a confident communicator, able to bring people on a journey with you and get them excited about the data you work with.  You will be curious and want to seek out solutions and have experience using large volumes of data.   

You will also have:

• Ideally, but not essentially, a degree or advanced education in a statistics or economics related subject.

• Experience using customer or consumer data (Transactional, CRM, viewing, etc.)

• Essential - ability to code in one or more languages such as SQL, R or Python. Depending on your level, further training can be provided. 

• Familiar with data visualisation tools (Excel, SAS, Power BI, Tableau, etc.) and data manipulation software.

• Excellent time-management skills, and flexibility and readiness to adapt to changing priorities.

• Keen attention to detail.

• Retail or luxury experience preferred but not essential.

• Experience using MMM – not essential but useful if this is of interest to you.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role, as well as a genuine interest in working for Harrods, and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods