Delivery Services Advisor

At Harrods we deliver The Art of the Possible by constantly evolving and challenging conventional luxury retail standards.

Our mission is to service the needs and aspirations of our customers and help create new stories. We take pleasure in making marked moments of delight: whoever our customers are or wherever they come from, they can expect to be treated with grace, courtesy and care. At Harrods we pride ourselves in being Masters of Luxury, Experts of Exceptional and Creators of Magic.

The pursuit of this excellence starts with our people. We put our trust in you to deliver excellence and exceed expectations for each and every one of our customers and with every interaction.

Our dispatch team works in our Knightsbridge warehouse and are the glue between our sales teams on the store floor and our delivery services globally. We are looking to recruit a Delivery Services Advisor to be part of the action, solution and our team.

About You

You’ll be passionate about the customer experience and motivated to work with others to deliver a seamless customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed.

As a Delivery Services Advisor you’ll be accountable and diligent, always working with your team to deliver your best work, on time for every customer.

What to Expect

As a Delivery Service Advisor you will work with the Sales Advisors on the store floor, Couriers and your dispatch and delivery colleagues to manage the smooth running of all deliveries. You’ll work to tight deadlines with conflicting priorities, always working to keep the customer and your colleagues updated by email, over the phone and face to face.

In this role you’ll be responsible for running daily reports to find service failures and identify any issues. You’ll respond promptly to any ‘open log’ queries to escalate and resolve any potential delivery issues as well as ensure the customer always comes first. You’ll take pride in your work and in representing Harrods for journey customer journey from the store floor to their home or address delivery.

What is important?

Team work, striving to exceed and commitment to the customer experience is what makes us unique. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.