Hostess Supervisor

We are currently looking for a Host Supervisor to join our passionate, supportive, and successful Restaurant teams, all within our iconic Knightsbridge store.
Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we drive ourselves and inspire others to always push for more and to create moments of magic for our customers.

About the Role

This is a service and strategy focused role, with a key focus on maximising the customer experience, driving covers, and leading a team of hosts. In this role, you’ll be liaising regularly with the Reservations team to ensure all costumer bookings are accurate, clear and properly accounted for in the restaurant.

The role will be essential to ensuring that each customer has a pleasant journey when they visit our restaurants as well as ensuring that seating and covers are being maximised at all times. The role requires standing for a long period of time.

About You

You will have worked in a senior host position previously, understanding the level of service that is expected in a fine dining environment. Having Seven Rooms experience would be advantageous.

You have a strong customer service focus and have excellent interpersonal and communication skills. You can motivate your colleagues to ensure the smooth running of the operation maintaining company standards at all times. You have excellent organisational skills and are able to work at pace whilst remaining calm and self-assured at all times. You have a good attention to detail, which will be evident through paperwork completed and organisation of department. 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In joining the Harrods Team, you will receive:

• Annual salary of up to £39,000 (This is made up of generous base salary plus service charge*)
• Set contracted hours with minimal late finishes 
• Overtime paid at time & half
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
• Subsidised food and drinks in our staff canteen
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off
• Up to 33% in-store discount and access to our employee high-street discount portal

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods 

*The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members.