HR Assistant

Our HR team is looking for a HR Assistant on a 12 month FTC to provide high-quality administrative support, resolve tier 1 queries, and empower colleagues through coaching while seamlessly managing a variety of HR tasks and projects.

About the Role

As a HR Assistant, you will be at the forefront of HR operations, acting as the first point of contact for the business. Your role will include empowering colleagues to use self-service options, ensuring quick and effective resolution of queries, and delivering exceptional administrative support across a range of HR activities. 

This is a hybrid role, including office presence 2-4 days per week at Hammersmith.

 Key Responsibilities include:

• Manage and resolve Tier 1 HR queries via email, phone, and case management systems.
• Deliver weekly and monthly administrative tasks, including benefits schemes, offboarding reports, and maternity leave communications.
• Assign, monitor, and respond to cases within Workday, ensuring timely and accurate resolutions.
• Oversee People Support inbox for external queries, including reference requests and managing offboarding documentation.
• Support cyclical HR processes and ad hoc project work as assigned by the HR Services Manager.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You are a detail-oriented and proactive professional who thrives in fast-paced environments. You possess excellent multitasking skills and a strong commitment to delivering exceptional service to stakeholders. Your organizational skills and ability to follow processes will ensure you succeed in this varied and dynamic role.

You will also have:

• Broad knowledge of employee lifecycle processes, HR policies, and employment law.
• A customer-centric mindset, recognising the importance of enabling and supporting stakeholders effectively.
• The ability to efficiently under pressure, handling high volumes of cases and queries seamlessly.
• Previous HR experience, ideally in a similar role.
• The ability to follow structured processes and manage administrative tasks accurately.
• Strong attention to detail, ensuring compliance with GDPR and other regulations.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods