Master Coffee Roaster

Our Culinary team are now looking for a Master Roaster to join our world-class Food Halls.
You’ll be responsible for creating magical, memorable moments of delight. You’ll do this by providing a world class customer service, demonstrating passion and enthusiasm in the world of coffee & market trends, and by building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand.

About the Role 

As the Master Roaster, you’ll be required to coordinate and build relationships with our Buyers and our exporting and production partners to ensure that Harrods are at the forefront of our sector by consistently selecting exceptional, high-quality, exciting coffee. On a day to day basis, you’ll be working in our in-store roastery to lead regular cupping sessions of our feature coffees to ensure quality levels are maintained, train and develop our in-house baristas, evaluate and arbiter coffee samples and overall ensure that the finished product is of the highest quality and fit for sale at Harrods.
As the expert in your field, you will lead on setting our coffee strategy within our retail and restaurant business areas at Harrods. By working cross-functionally you’ll ensure that our commercial goals are being met whilst also meeting our sustainability targets. 

In return you’ll receive:
•    a competitive salary (plus retail bonus)
•    excellent benefits package (including a company pension)
•    25 days’ holiday (plus you birthday off, as well as a “Charity day” off too)
•    up to 33% in-store discount (including across our food hall and restaurants) 

About You 

You will be passionate and knowledgeable about coffee, and be eager to share your passion with the team around you to develop and mentor where needed. You will be required to regularly taste product so you’ll need to have an excellent palate with advance cupping experience and be a certified Q Grader (or equivalent). You’ll also need to be SCA trained (including a professional qualification) and be confident in using Cropster.
You will also need to be an excellent communicator and be able to build relationships easily both with internal and external stakeholders. Being commercially astute with strong Microsoft Excel skills is also required. 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods