Reservations Assistant Manager

The Reservations Assistant Manager is responsible for leading the Reservations team, helping them to progress in their assigned areas and meet required standards by setting challenging targets to create an impactful action plan. The Reservations Assistant Manager will ensure the best customer experience through building both internal and external relationships, overseeing feedback logs, and empowering all reservation team employees to do everything necessary to satisfy the customer experience. They will work closely with the Reservations Manager, providing regular feedback on any issues related to operation standards, restaurant set up and guest experience.

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day. Commercial outputs of our existing business will be a key driver of success where we set long term goals of developing revenues and finding opportunities to do so, you will constantly evaluate the numbers and find ways to develop trade in low performing spaces.

About You

As the Reservations Assistant Manager, you will have the ability to perform duties effectively with minimum supervision and guidance. You will require strong attention to detail in this role, which will be evident in the paperwork completed, the organisation of the department, and accurate reporting. You will be an excellent communicator, with excellent interpersonal and communication skills, being able to strengthen relationships within the team, whilst building external relationships with Harrods stakeholders and customers. Further qualities which will set you apart include:

•    Strong work ethic and unwavering commitment to Harrods values
•     Excellent time-management skills and the ability and willingness to multitask
•     Flexibility and readiness to adapt to changing priorities.
•     Good PC and software literacy (Microsoft Office including Teams, OpenScape, Sevenrooms, OpenTable, The Fork, SK Chase, Stripe, InDesign, 3rd party voucher management software)

Our Promise to You

Our standards and expectations are high, but we’ll give you all the support you need to flourish and great opportunities to progress and build an exciting catering career.  Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce. In joining the Harrods Team, you will receive: 

• The Reservations Assistant Manager position offers a salary of £28,172,34 plus service charge 
• Full time contract - 42 hours per week 
• Great career opportunities in multiple locations around the UK and going international. This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
• Staff Canteen
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
• Up to 33% Harrods discount

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people, our culture, and careers opportunities search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram, @togetherharrods