Restaurant Manager

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our journey, we drive ourselves and inspire others to always push for more and to create moments of magic for our customers. You will be joining a passionate, supportive, and award-winning dining team, all within our iconic Knightsbridge store. The Restaurant Manager is responsible for the consistent delivery of the Restaurants sales, service & standards, while ensuring that profit targets are achieved and maximized, whilst demonstrating strong people management skills, business acumen and a fully flexible approach to the role whilst being an ambassador for the Harrods brand and values.

The principle accountabilities of the Restaurant Manager are centred around Leadership, Sales & Profit, Service & Standards, as well as KPI's.

• Use all available tools to analyse sales performance weekly and monthly; review and take corrective action where necessary.
• Actively monitor competitor activity and react accordingly by implementing commercially sound activities that will positively impact on sales.
• Take accountability for the full P&L for your area of responsibility, working to ensure budgets are met and profits are maximised.
• Flex & manage payroll according to trade levels & budgeted pay to sales.
• Be responsible for stocktake control & processes, optimising stock integrity, minimising wastage, monitoring Gross Margins to achieve budgeted targets.
• Working closely with departmental chef and Operations Manager on menu engineering, selling prices and creation of critical pathways in regards to menu implementations.
• Take responsibility for development of beverages menu in accordance to trends and customers’ demand.
• Deliver regular training to your Team in terms of product knowledge and standards of service as well as ensuring successful on boarding of new employees.

Our Promise to You

Our standards and expectations are high, but it also means you’ll have the satisfaction of helping to create a uniquely magical experience.

Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce. In joining the Harrods Team, you will receive:

• The Restaurant Manager position offers a salary package of up to £45,600.00 per annum* (this is made up of a generous base salary plus service charge)
• Set contracted hours – paid additional working hours at an overtime rate of 1.5 p/h
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
• Great career opportunities in multiple locations around the UK and going international. This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
• Staff Canteen
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
• Up to 33% Harrods discount

*The amount you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members.

All staff in the Front of House team share the funds equally between members based on the number of hours worked including approved annual leave.

About us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day.

About you

You’ll have a strong track record of hospitality management experience, preferably with a prestigious hotel or high-end restaurant. Having a great knowledge and passion for food and drink is essential. You’ll have great organizational skills and a strong customer focus in everything you do. You’ll have exceptional people management skills to coach and direct the team, with the ability to build effective working relationships with support functions including Buying, Supply, Distribution, IT and HR. A keen eye for detail and a hands-on approach is a must.

Uniquely You

At Harrods we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram, or tune in to our podcast True Tales from Harrods. Listen on Spotify, iTunes, Google Podcasts or Amazon Music