Senior Customer Analytics Manager

We are looking for a Senior Analytics Manager with strong analytical and stakeholder management skills who will help build the team and ways of working to drive customer-centric and data-led decision- making across Harrods. Harrods is in the process of rebuilding our customer, marketing and analytics capabilities from the ground up, with a company- wide re-platforming of our customer infrastructure, this role will be critical in delivering value from this programme and our customer data.

The ideal candidate will be able to manage strategic and operational analytical projects independently, as well as building a team to manage and prioritise the pipeline of customer analysis requests from across Harrods. In addition to the above, you will manage projects to deliver customer reporting and dashboards; working with stakeholders to scope out their requirements, developing wire-frames and then briefing and managing the BI team to productionise them.

About Us

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself. You will work in an exciting Insights Department alongside brilliant analysts, strategic thinkers and customer research and experience professionals - at the heart of decision-making across the business. You will represent our whole division to the business and ensure we maximise the impact of our work.

About You

You will be someone who is naturally curious, who thrives on being given a question to answer and finding the most relevant data to do so. You do not just answer the question that is asked, you also answer the questions that should be asked. You should be confident to challenge the business on their requirements and have a good balance of strong technical skills and applied analytical skills enabling you to work comfortably with large volumes of data and also deliver insightful conclusions to non-analysts, including senior management. Furthermore, you will be agile and thrive in a fast-moving environment, equally happy tackling larger, more in-depth projects and quick turnaround ad hoc requests.

To be successful, you must have good knowledge of a visualisation software (e.g. Tableau, Looker), Excel, PowerPoint, SQL and either Python or R. Experience of the retail or luxury sector would be a bonus. Strong Coding skills are key, must have the ability to conduct exploratory analysis in R or Python, including basic modelling e.g. clustering, and merging/joining/cleansing of large data sets. We will also look for experience of using customer or consumer data (Transactional, CRM etc.)

Our Promise to You

We pride ourselves on challenging conventional thinking and making the impossible possible. If you share our positive approach, this is a career move that will open doors for you. You will gain experience across the business while working at the heart of a fast-paced and prestigious team.

We will also take care of your long-term career progress, whether your ambitions take you upwards, or sideways into different areas of the business. Our benefits package gives you generous pension, up to 33% discount on instore shopping and 50% off work clothes, 25 days’ holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search

#TogetherHarrods on LinkedIn, Facebook or Instagram.