Trading Manager

We are looking for an experienced Trading Manager to join our Online Trading Team. We need someone in this role who has a long-term, strategic mindset for all things trade.

This is a 12 month fixed term contract until end of June 2024.

About the Role

The Online Trade team is responsible for three primary elements of harrods.com; product, merchandising and trading operations. You will take ownership of the homeware, furniture, food & beverages and Harrods Signature categories, reporting into the Category Manager. 

You will also be responsible for:

• Team management: driving performance and motivating the team, strategically delegating, and coaching others to develop their skills 
• Product Mix Development: delivering an optimised mix relative to our core target customer segments and the business’ outline trading strategy and objectives.
• Sales: budgeting for sales and margin targets, examining growth opportunities, site trading improvements and marketing traffic growth
• Customer Experience: optimisation of the customer journey and user experience, challenging and testing navigation, display and browsing functionality to maximise product visibility and sales performance
• Targets: converting sale targets into required visitor numbers at BMC and brand level to assist marketing in creating more targeted campaigns.
• Planning: contributing to the forward trade calendar with regards to brand and product launches, exclusives and events and external brand campaign activities

About You

Understanding of the customer base, competitive market and seasonal fashion trends are critical to this role, and you will be able to do this with ease. Equally, the ability to analyse sales performance and site trading metrics, alongside an understanding of online user experience and customer journey are essential. 

You will also have:

• A strong commercial mindset and understanding of business acumen.
• Excellent communication skills.
• Dedication to daily operational tasks and problem solving, whilst also managing longer-term strategic planning & development.
• Highly numerate, with excellent planning & analytical capabilities.
• Self-motivated & enthusiastic, with an entrepreneurial spirit to help a dynamic & rapidly growing business.
• Experience working with online content managements systems and merchandising tools.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods