Transaction Assistant

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Transaction Assistant, is to deliver seamless customer service to all our clients.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly, personalised service tailored to their needs, when they visit us. That’s where the role of Transaction Assistant comes in.

About the Role

As a Transaction Assistant you will be working alongside our Private Shoppers by putting through transactions and providing a seamless client experience at point of sale.

Below are just a few of the things you will be responsible for:

• A smooth payment transaction process adhering to the Harrods Policy and Procedures.
• You will uphold the Harrods Values and strive to deliver the best luxury service at point of sale.
• Assisting the Private Shoppers with their client, this might be during an appointment or with payments afterwards.
• Arranging add on services such as alterations, gift wrapping, arranging a delivery and other services across the store.
• Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.

About You

As a Transaction Assistant, you will be working as part of a wider team to deliver a smooth transaction process for all clients. You will be a great team player that is able to work in a fast paced environment.

You will also possess the following skills and behaviours:

• You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
• You will be able to multi-task within a busy environment and be a team player.
• You will be knowledgeable in a range of currency.
• You will have a flexible approach to working within a large team, including assisting one or more Private shoppers at once.

• You will be organised and methodical in your approach to any given task.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll enjoy a package that includes a salary of £27,731, access to a competitive commission scheme, 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram