Community Manager

We have a fantastic opportunity for a Community Manager to join our dynamic Creative Content team here at Harrods. You will be integral in establishing engaging, highly-visible social programmes, campaigns and relationships that grow the brand globally.

About the Role

As a hands-on Community Manager, you’ll take charge of executing always-on community strategies for Harrods, driving global brand growth by continuously enhancing social reach and engagement. Your deep engagement with our social ecosystem will position you as the voice of our customers, crucial in strategically fostering advocacy and fostering loyalty.

You will also be responsible for:

• Adding the human touch to data-driven decisions, utilising social listening tools to find the most influential ambassadors to engage with.
• Collaborating with our Corporate Affairs team to maintain the brand’s reputation through social listening.
• Providing subject matter expertise to shape our global social strategy, fostering engage communities for Harrods.
• Managing and growing our social media communities with real-time responses to comments and messages.
• Identifying reactive content opportunities, trending topics and community interests discovered through social listening.
• Shaping Harrods tone of voice in a way that is suited to a diverse global community of customers.
• Contributing to weekly and monthly social media performance reports, analysing data and metrics and providing insight for social media activity/campaign results.

About You

You will have a proactive, positive, self-starting attitude coupled with a profound passion for social media and a knack for sparking engaging conversations with diverse global communities. You will have proven experience in community management, emphasising community growth and influencer activations, ideally within a fast-paced brand or company.

You will also:

• Have strong organisation skills with a keen eye for detail across complex operational processes.
• Have familiarity with tools for scheduling, reporting, publishing and analysing social media – experience with Sprinklr is essential.
• Have a thorough understanding of analytics and how this can be used to track and enhance performance.
• Have excellent communication skills, both written and verbal, with the ability to work across multiple teams as well as initiate and participate with the social community.

Given the nature of this role, occasional out-of-hours work is required, which is shared across the broader Social Media and Content teams.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods