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Customer Insight Manager (China)

  • Department: CRM
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31831

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Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

  • You will have a deep understanding of the Chinese luxury market, (UK and In Market) – and feel confident in providing an expert opinion and guidance on all China focused brand activities, strategy development, and research.

  •  You will have an understanding of ‘Fluency’ in Chinese culture – you’ll be comfortable in being the ‘Chinese voice’ and direct all China focused brand activities, loyalty engagement, strategy development, retail service initiatives and research.

  • You will have insight experience – be able to develop an insight programme into Chinese customers that supports the business and provides deep understanding, future planning and future proofing.


What to Expect

  • You’ll be gathering key trends and insights for the Chinese market (UK and In Market) – help key stakeholders to unlock understanding and highlight opportunities and prioritised actions for the business

  • You’ll drive the customer understanding and insight to influence decisions related to Chinese Customers.

  • Help develop Harrods ability to acquire, retain and engage Chinese customers through customer understanding and strategy

  • Recommend, through deep understanding of the customer, opportunities to strengthen the customer experience when here

  • Bring together our research, our analysis and our data science to provide a full picture of our Chinese Customers

  • Develop strong working relationships with counterparts internally and externally in order to deliver against your objectives.


    What is important?

    Organisation is so important to our team; we are expected to be consistent and accurate. Over time, we’ve built a reputation we are proud of. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.


    Our Promise to You

    At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.



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