Loyalty Marketing Executive

Do you have a passion for loyalty and understand why loyalty programmes and promotions are important for a large business?  Do you have the type of creative thinking to help make our loyalty programme continuously successful?

About the Role

Our Loyalty Marketing team is looking for a Loyalty Marketing Executive to be responsible for creating and executing end-to-end loyalty initiatives which engage and delight our customers.

You will help deliver world-class customer loyalty campaigns and promotions, and promote the Harrods Rewards programme in our stores and online via the omnichannel strategy. 

You will be effectively managing end-to-end loyalty and/or customer campaigns and will be used to an extremely fast-paced environment with a focus on customer retention & ROI.  Additionally, you will work with a large customer base, and have previous experience of understand individuals and their activity, as well as the theory of how to drive and change behaviours.

About You

• Creativity, proactivity and organisation are your key skillset
• You will always be researching and in-the-know within the loyalty space, able to keep the team up to date with changes and new ideas
• Direct loyalty experience is essential, preferably including loyalty strategy awareness and a desire to develop
• Line management experience a plus, as you will be managing a Loyalty Assistant.
• You will ideally hold a degree in a relevant field, or equivalent working experience
• Understanding of database marketing technology, experience with Annex Cloud and SAP Marketing Cloud preferred
• Familiarity with Marketing laws (GDPR, CAN-SPAM, CASL, Etc...) preferred

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.