Oyster Technician

In Harrods Fine Watches, precision, care, and craftsmanship are paramount. Every timepiece that leaves our workshop must meet the flawless standards of Rolex and that’s where you come in.

Reporting to the Oyster Team Manager, the Oyster Technician will play a vital role in our brand-new, state-of-the-art Service Centre, ensuring every timepiece is cased, tested, and finished to perfection before it continues its service journey.

About the Role 

As an Oyster Technician, you’ll be responsible for the careful handling and assembly of luxury timepieces, following strict Rolex Standard Operating Procedures. Your role will combine technical expertise with precision craftsmanship, ensuring the highest quality results for our discerning clients.

In addition to this, you will be responsible for the following:

• Correctly casing all timepieces after servicing, in line with Rolex Standard Operating Procedures for each model
• Carrying out waterproof testing to Rolex standards
• Completing all required paperwork and attaching relevant testing documentation
• Allocating all spare parts used to the correct job cards
• Performing Rolex “Quick Service” tasks such as bracelet, strap, and link adjustments
• Providing training to new starters in the wider department.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You 

You will be a technically skilled watch professional with a deep understanding of Rolex servicing standards. You’ll bring precision, patience, and an unwavering commitment to excellence, ensuring every timepiece meets the highest expectations.

You will also:

• Hold Rolex Level 20 Accreditation (required)
• Have mechanical watch movement knowledge
• Understand luxury customer expectations and requirements
• Be proactive, with strong problem-solving abilities and high levels of concentration
• Be proficient in Microsoft Excel and Word
• Work collaboratively as part of a team, with excellent organisational and communication skills

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.