Restaurant Manager

The Grill is one of Harrods’ most popular and prestigious dining destinations, located in the heart of our world-famous Knightsbridge store. As Restaurant Manager, you’ll be at the helm of a vibrant and consistently busy outlet that blends timeless glamour with modern British cuisine. This is an opportunity to lead a top-performing restaurant in one of London’s most iconic and luxurious settings, delivering exceptional experiences to a discerning global clientele every day.

About the Role

Reporting into the Operations Manager, the Restaurant Manager will have a 360 degree scope of all commercials for the restaurant operation and is responsible for managing the restaurant areas that sit within The Grill.

As a Restaurant Manager, you’ll be leading the operational excellence of the business and the team in a manner that will ensure that all parties’ expected standards are maintained at all times delivering a world class restaurant experience. You’ll also be responsible for the  consistent delivery of the restaurants sales, while ensuring that profit targets are achieved and  maximised.

This role is fully on-site, working 5 days over 7. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will have strong and demonstrable experience of leading world class and/or exceptional restaurant environments, managing the entire lifecycle including sales and profits, service and standards, the marketing and profile of the restaurant and leadership of the teams that sit under you. Having great experience working within a high volume, high-end restaurant environment would be advantageous.

You will also:

• Have passion, enthusiasm, and knowledge of the hospitality industry
• Be an excellent communicator; with customers, operational teams, management and all other stakeholders, gaining trust and confidence
• Have a proven track record of leading and coaching your teams to deliver
• Have experience of owning and delivering on long-term strategic vision and capability of a restaurant, in line with growth and change (implementing appropriate frameworks where needed)

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In joining the Harrods team, you will receive: 

• Set contracted hours and paid additional working hours at an overtime rate of 1.5 p/h
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
• Minimal late finishes by industry standard
• Staff Canteen
• Up to 33 days’ annual leave (including bank holidays) + your birthday off
• Up to 33% Harrods discount, plus much more

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods