SAP Service Support Lead

We are looking for a SAP Application Service Support Lead  to join our team at Harrods. The role will be SAP Application Service Support Lead.

This role will involve support of On-call rotation and occasional weekend/overnight work

About The Role

As the SAP Application Service Support Lead you will lead the support team and work with the SAP Applications functional team to ensure that resolutions are available, and where required will work with the developers to deliver the solution, always adhering to industry best practice whilst working to a common application strategy to ensure SAP functions run efficiently and effectively

You will also;

• Assist in the planning and management of service initiatives
• Deliver service/solutions on time, on budget to agreed quality criteria, to gain customer satisfaction
• Establish direction for the team based on divisional strategy. Translate into practical goals and objectives for each member of the team.
• Actively develop internal talent and support the succession plan across the SAP function

About You

You must have Experience of configuring and supporting a major functional area such as Logistics, Finance, etc. (preferably related to SAP IS-Retail)

You will need to have;

• Excellent problem solving skills required, ability to deep dive into different modules of SAP to identify root cause on defects.
• Excellent communication skills both written and verbal
• Experience in cross modular functions, SAP modules: SD, MM, WM, EWN, CAR, FICO
• Experience in cross modular functions, SAP modules: SD, MM, WM, EWN, CAR, FICO

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Harrods reserve the right to close applications early if we receive a high number of applications for this role