Senior Facilities Manager - FM Analytics

The Senior Facilities Manager (FM Analytics) is responsible for the collection, analysis and reporting of all aspects of the Facilities operations and is adept at making data-based recommendations for continuous improvement. In this exciting role you will collate and analyze department data to anticipate needs, forecast challenges and aid business decisions with facts and patterns. We are looking for an experienced analyst, accustomed to owning FM Data and drawing insights with relevant operational and people management experience. You will be passionate about streamlining operations, identifying operational challenges from data and metrics and championing data based decision making. This role will also lead and give direction to the Facilities Helpdesk and will operate as part of the Senior Leadership team within the Facilities department. 

About Us

At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, we all have a really important role to play. At Harrods, our iconic Knightsbridge building is as unique as the service experienced within.

You will be an integral part of the Store Operations team by developing and maintaining information to ensure efficient operation of the department including policies, procedures, compliance records and other relevant details. You will be responsible for the continuous improvement of the Planon CAFM system and customer service, and you will need to provide central support to wider team as required.  

About You

You will possess good awareness of engineering and building services, with experience of CAFM systems, in particular Planon. With a keen eye for detail, the appointee will be able to work effectively and get things done in a dynamic environment whilst managing multiple priorities. They will have excellent analytical and communication skills in both written and oral form. These are essential as the incumbent and team collect, analyse, understand, challenge, champion and communicate in support of multiple projects across complex programmes of work. You need to be able to provide outstanding leadership for the team, setting clear direction and providing regular feedback.

Our Promise to You

If you are looking to take the next step in your career in an environment unlike any other, this role will open doors for you. We offer great opportunities to develop your career and expand your career horizons.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, as well as up to 33% in-store discount.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.