Business Process Analyst

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

We are looking to hire a Business Process Analyst to join our dynamic team to review business process mapping, managing process changes as well as delivering small IT changes. In this role you’ll define and maintain business processes and functions to be supported by a range of Harrods applications.

About you

As part of the Business Analysis team, you will be passionate about business analysis, coupled with the ability to work under pressure and a passion and hunger to continuously improve.  You are focused on supporting the delivery of business value, not just within a project lifecycle, but before and after.

To succeed in this role you’ll be an experienced Business Analyst, accustomed to partnering with stakeholders on the full project life-cycle with both structured and agile project environments. You’ll have experience of user experience and information architecture and using relevant tools such as Behaviour Driven Design, Cucumber, Gherkin or equivalent. You’ll have a passion for continuous improvement and courage to challenge the status quo.

With a keen eye for detail you will be able to work effectively and get things done in a dynamic environment whilst managing multiple priorities. You will have excellent analytical and communication skills in both written and oral form. These are essential as you and your team collect, analyse, understand, challenge, champion and communicate the agreed interrelated business requirements for multiple projects across a complex programme of work.

What to expect

You will be part of a team responsible for delivering a consistent, clear and detailed set of business requirements for Information Technology projects and programmes, analysing and documenting business requirements for key processes and producing clear, accurate, agreed documentation.

You will develop plans and proposals for the steps to be taken (including technology selection/ development) to realise the business requirements and at the same time develop, support and improve existing standards for Business Analysis processes and deliverables.

What is important?

Organisation is so important to our team; we are expected to be consistent and accurate. Over time, we’ve built a reputation we are proud of. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.